FAQ
Contact us if you still have any questions, so your experience is as smooth as possible.
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Can I save my order and continue another day with the photo retouching service?
Of course! You can save your order and pick it back up whenever you want. You will find it in your account ready to continue right where you left off.
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Can I keep uploading photos later in my order?
Yes. You can return to your order whenever you want from your account and add more photos to the same order. Everything is saved so you can continue exactly where you left off.
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How do I move forward in the order process?
To continue, click the Next button in the top-right corner and follow the steps: summary, payment and confirmation. It is a simple and quick process.
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Can I choose different delivery times per batch in a professional photo retouching order?
Yes. You can select different delivery times for each batch in the same order according to the needs of each group of images. Shorter turnaround times may involve an additional cost, calculated automatically.
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How are orders uploaded on the professional photo retouching platform?
First, register on the platform and log in. You can then create and upload your orders step by step from your customer area.
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Can I upload images before closing my photo editing order for ecommerce?
Images can be uploaded once the order is completed and closed, at which point the retouching process begins. If you need results sooner, you can split the project into several orders.
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Do my files keep uploading if I leave the window?
Not exactly. If you leave the window, the upload stops. However, you can open another tab or browser within the same order and continue uploading the images.
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Can I send the images by email instead of using the platform?
To send us your images, please upload them directly to our platform. This ensures correct reception and file management. If you need help, we can put you in touch with our sales team.
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What formats can I upload my images in?
You can upload photos and orders in JPG, JPEG, PNG, GIF, BMP, TIF, TIFF, PSD, RAW, EPS, PDF and ZIP, among others. We recommend JPG or PNG for faster uploading.
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How many photos can I upload per order in the ecommerce photo retouching service?
You can upload as many photos as you need. If the volume or file size is very large, we recommend splitting the work into several orders.
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Can I upload examples and instructions with my photo retouching order?
Yes. You can add all the example images and instructions you need. We accept formats such as PNG, JPG, TIF, PDF or DOC so you can indicate the exact result you want.
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Where can I add reference images?
When you create the order, you will see a specific area on the right where you can add reference images. Simply drag them there or select them from your device.
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I would like to upload a photo as an example. Is that possible?
Yes. Each order includes a Resources section where you can upload photos, videos, text or Photoshop actions as reference material.
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Do weekends or public holidays count?
Orders are reviewed Monday to Thursday from 9:00 to 18:00 and Friday from 9:00 to 17:00. Weekends and public holidays are not processed.
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Is there an extra charge for urgent orders?
Yes. Urgent orders have an additional cost depending on the selected turnaround time: 12, 24 or 48 hours. The standard delivery time is 72 hours.
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Do you work 24 hours a day?
Our customer service hours are Monday to Thursday from 9:00 to 18:30 and Friday from 9:00 to 17:30. Outside these hours, you can leave us a message.
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Can I request corrections to the retouching?
Of course. Send us a screenshot, the order name and the file names. Corrections resulting from errors are free of charge and handled as a priority.
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What happens if I select the wrong clipping level?
If you choose a different level from the one required, there is no problem. If the difference is in your favour, we will credit the amount as a discount on your next order.
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Can I receive notifications at several email addresses?
Yes. You can add several email addresses and even a mobile number to receive notifications and order-status updates by SMS.
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Are my files secure with your professional photo retouching service?
Yes. We protect the security and confidentiality of your images through data-protection protocols and high storage standards.
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How long are professional photo post-production files kept?
We keep completed files for 30 days. After that period, they are automatically deleted to protect the security and confidentiality of the images.
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How do I download my photos once they have been paid for?
Once payment is completed, you will receive a confirmation email. Go to your customer area and click the green arrow to download the photos. A .zip file will be created for every 400 MB.
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When is it worth hiring a professional photo retouching service?
When image volume grows, quality requirements increase or visual consistency becomes a problem, a professional photo retouching service ensures consistency, colour accuracy and an ecommerce-ready finish without relying on improvised solutions.
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How can I improve product photos without losing naturalness?
The key is balanced photo retouching: realistic colour correction, careful imperfection cleanup and light control without altering the product identity. The goal is not to transform the image, but to optimise it.
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Is AI photo retouching reliable for an online store?
AI can speed up basic processes, but it does not replace professional judgement. For online-store photography, professional retouching ensures consistency, detail control and alignment with the brand visual standard.
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Which is better: automatic online photo retouching or customised editing?
Automatic online retouching can be useful for simple adjustments. However, when consistent quality, brand adaptation and technical control are required, customised editing makes the difference.
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How do I get a perfect white background in product photos?
A white product-photo background should be clean, uniform and technically correct, without halos or artificial cut-outs. This requires precise selections, controlled shadows and professional ecommerce-oriented retouching.
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Why do my ecommerce photos not convert even when the product is good?
Often the problem is not the product but the image. Inconsistent visuals, inaccurate colour or poorly balanced lighting affect perception. Professional image retouching optimises presentation and improves the shopping experience.
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How can I keep the same visual style across all the photos in my online store?
By defining clear criteria for colour, contrast, background and finish, and applying them consistently to every retouched image. Visual consistency is key to making a brand recognisable.
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What processes are included in image retouching for ecommerce?
Colour correction, imperfection cleanup, light and shadow adjustment, background optimisation, alignment and web-ready export. Everything is focused on improving ecommerce photography without altering the real product.
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Can hundreds of photos per month be scaled without losing quality?
Yes, provided there is a structured photo-retouching workflow and a specialised team. Scaling does not mean automating without control; it means optimising processes while maintaining a professional standard.
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What is the difference between image retouching and basic editing?
Basic editing adjusts general parameters. Professional photo retouching works detail by detail: texture, accurate colour, precise cleanup and brand consistency. It is not just editing; it is building an image ready to sell.
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How can I retouch photos online without losing quality?
Online retouching can work for basic adjustments, but real quality depends on the judgement applied. Professional photo retouching controls colour, texture and detail so the image performs in ecommerce without losing naturalness.
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How much does professional photo retouching for ecommerce cost?
The cost varies depending on volume and complexity, but what matters is the return. Good photo retouching improves product perception and helps optimise online-store conversion.
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Can images be retouched with AI and still look natural?
AI speeds up processes, but without supervision it can produce artificial results. For product photography, combining technology with professional retouching delivers a realistic and consistent finish.
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Which types of photos need the most retouching in an online store?
Mainly products on white backgrounds, fashion, footwear and accessories. In these cases, professional retouching ensures cleanliness, colour accuracy and visual consistency throughout the catalogue.
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How can I improve the quality of my product photos without reshooting?
Good image retouching can correct lighting, white backgrounds and small defects without repeating the photo shoot. It is an efficient way to optimise ecommerce photography.
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What common mistakes are made when retouching photos for online sales?
Overexposure, unrealistic colours, imprecise cut-outs and excessive filters are common mistakes. Professional photo retouching avoids them and preserves product fidelity.
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How do I adapt product photos to the requirements of each marketplace?
Each platform requires specific dimensions, white-background standards and file-weight optimisation. Ecommerce retouching includes technical adjustments and exports adapted to each sales channel.
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Is it better to edit photos in-house or hire an external service?
As volume grows, outsourcing photo retouching helps maintain consistent quality, optimise turnaround times and scale without overloading the internal team.
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How can I make sure the product colour is true to the original online?
Through precise colour correction and proper colour-profile management. Professional photo retouching helps ensure that the product displayed on screen reflects its real tone.
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How can I professionalise my online-store imagery without changing photographer?
Through a solid photo-retouching and visual-standardisation process. It is not always necessary to reshoot; often the right solution is to optimise post-production with technical judgement.